Return Policy

Return Policy

Last Updated: July 29, 2026

At Kashish, we are committed to delivering premium-quality jewellery crafted with precision and care. If you are not completely satisfied with your purchase, please review our return policy below.

1. Return Eligibility

You may request a return only if:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong item.

  • The product is significantly different from what was ordered.

To be eligible for a return, you must notify us within 48 hours of receiving your order.

2. Conditions for Return

To qualify for a return:

  • The product must be unused and unworn.

  • All original tags, packaging, invoices, certificates, and accessories must be included.

  • The product must be returned in its original condition without any damage caused after delivery.

  • The return request must be approved by our customer support team before shipping the product back.

Returns sent without prior approval may not be accepted.

3. Non-Returnable Products

The following products cannot be returned unless they are received damaged, defective, or incorrect:

  • Products showing signs of use, alteration, or damage after delivery

4. Return Request Process

To request a return, please email us at inforkjfashion@gmail.com or jjkotajn@gmail.com within 48 hours of delivery with:

  • Order Number

  • Customer Name

  • Photos and an unboxing video clearly showing the issue

  • Brief description of the problem

Our team will review your request within 2 business days and provide further instructions.

5. Return Shipping

If the return is approved because:

  • We shipped the wrong product,

  • The product is defective, or

  • The product arrived damaged,

Kashish will arrange or reimburse the return shipping charges.

For any other approved returns, the customer may be responsible for the return shipping cost unless otherwise communicated by Kashish.

We recommend using a trackable shipping service when returning products.

6. Inspection

Once we receive your returned product, it will undergo a quality inspection.

If the return is approved:

  • A refund will be processed in accordance with our Refund Policy; or

  • A replacement product will be shipped, subject to product availability.

If the inspection determines that the return does not meet the eligibility criteria, the product will be returned to you without a refund.

7. Exchanges

We currently offer exchanges only for products that are received damaged, defective, or incorrect.

Exchange requests are subject to product availability.

8. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. Eligible customers may request a return as per this policy.

9. 7-Day Easy Returns

At Kashish, we want you to shop with confidence. We offer a 7-Day Easy Return program to make your first purchases worry-free.

Eligibility

You may request a return within 7 calendar days from the date of delivery if:

  • The jewellery is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, invoice, authenticity certificate, tags, and all accessories.

  • There are no signs of wear, scratches, resizing, tampering, or damage caused after delivery.

Fair Usage Policy

To ensure this benefit is used fairly, the 7-Day Easy Return facility is limited to three (3) successful returns per customer account over their lifetime with Kashish.

Once a customer has utilized the 7-Day Easy Return benefit three times, future purchases will continue to be covered for manufacturing defects, damaged deliveries, or incorrect products in accordance with this Return Policy; however, they will no longer be eligible for returns under the 7-Day Easy Return program.

Kashish reserves the right to refuse or restrict return requests in cases of suspected misuse, excessive returns, fraudulent activity, or abuse of this policy.

Return Shipping

For approved 7-Day Easy Returns, customers may be responsible for the return shipping charges unless Kashish expressly offers complimentary return pickup as part of a promotional campaign.

Refund

After the returned product passes our quality inspection, the refund will be processed to the original payment method in accordance with our Refund Policy. Refund processing timelines may vary depending on your bank or payment service provider.

10. Important Information

Due to the nature of fine jewellery, minor variations in color, finish, gemstone appearance, or handcrafted detailing may occur and are not considered manufacturing defects.

11. Contact Us

For any return-related assistance, please contact:

Kashish

Email: inforkjfashion@gmail.com | jjkotajn@gmail.com

Website: www.mykashish.in

Customer Support Hours:

Monday to Saturday

10:00 AM – 6:00 PM IST