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Frequently Asked Questions
Trust & Brand Q) Why should I buy from Kashish instead of other brands? Because we don't ask you to choose between real and affordable. Every diamond we sell is genuinely lab-grown and SGL-certified. Every silver piece is real 925 sterling silver, aligned with BIS hallmarking. We've built collections starting under ₹5,999 so a diamond doesn't have to be a someday-goal, and every piece comes with our Lifetime Buyback — your jewellery holds value, not just sentimental weight. Q) Is Kashish jewellery certified? Yes. Our lab-grown diamonds carry SGL certification, and our silver is genuine 925 sterling silver aligned with BIS hallmarking standards. You're not taking our word for it — the certification is checkable. Q) Is Kashish a genuine jewellery brand? Yes. Kashish is run by RKJ Fashions, based in Kota, Rajasthan. We're a real, reachable team — you can WhatsApp or call us directly, not just submit a support ticket into the void. Q) Where is Kashish jewellery made? Our pieces are designed and fulfilled out of Kota, Rajasthan, working with certified diamond and silver sourcing partners across India's jewellery manufacturing hubs. Q) Who designs Kashish jewellery? Our in-house design team builds every collection around one idea: jewellery for the everyday, not just the bridal shelf — florals, minimal wraps, and stackable pieces that go from your desk to your dinner plans. Q) Is Kashish an Indian brand? Yes, Kashish is a homegrown Indian brand, built for Indian working women, priced for Indian budgets. --- Certification & Standards Q) What's the difference between IGI, SGL, and GIA certification? All three are independent labs that grade a diamond's cut, colour, clarity, and carat — think of it as the diamond's identity paper. GIA is the oldest and most globally recognised, mainly for natural diamonds. IGI is the global leader specifically for lab-grown diamond certification, with strong presence in India. SGL is an India-based lab, widely used and trusted for retail lab-grown jewellery in the Indian market. None of these labs make a diamond "better" by certifying it — they simply confirm what you're actually buying. Kashish diamonds are SGL-certified. Q) Are lab-grown diamonds the same as moissanite or cubic zirconia? No, and this is a common mix-up. Moissanite and cubic zirconia are diamond simulants — different materials made to look like diamonds. A lab-grown diamond is chemically, physically, and optically a real diamond, just grown in a lab instead of mined. It has the same carbon structure and the same 10/10 hardness as a mined diamond. Simulants don't. Q) Is BIS hallmarking mandatory for jewellery in India in 2026? BIS hallmarking is mandatory for gold jewellery sold in India, and the regulatory framework has extended into labelling and disclosure requirements for lab-grown diamonds too, so buyers can clearly tell mined from lab-grown at the point of sale. Kashish's silver is aligned with BIS hallmarking standards, and our lab-grown diamonds are clearly disclosed and SGL-certified as lab-grown — never sold ambiguously. --- Product Quality — Lab-Grown Diamonds Q) Are lab-grown diamonds real? Yes. A lab-grown diamond has the exact same carbon structure, hardness, and brilliance as a mined diamond. The only difference is where it was formed — a controlled lab environment instead of underground over billions of years. It is not a fake, and it is not a diamond simulant like cubic zirconia or moissanite. Q) Do lab-grown diamonds sparkle like natural diamonds? Yes — identically. Sparkle comes from a diamond's cut, not its origin. A lab-grown and a mined diamond of the same cut and clarity will sparkle exactly the same way, and even trained jewellers cannot tell them apart without specialised lab equipment. Q) Will lab-grown diamonds lose their shine? No. Diamonds, lab-grown or mined, are the hardest natural material there is — a 10 on the Mohs scale. They don't dull, fade, or lose brilliance with age. Any loss of shine you see is usually just dirt or oil buildup, which a gentle clean fixes. Q) Are lab-grown diamonds worth buying? Yes, if you're buying to wear and enjoy rather than to speculate. You get a real, certified diamond at a fraction of the cost of a mined one — which means a bigger stone, a better setting, or simply money left in your pocket for the same sparkle. Q) How long do lab-grown diamonds last? Forever, structurally. A diamond doesn't degrade with time. What matters more long-term is the setting it's placed in — which is why we recommend a yearly check on prongs and clasps rather than worrying about the stone itself. Q) Can you tell the difference between mined and lab-grown diamonds? Not with the naked eye, and not even under most standard jewellers' loupes. Distinguishing them requires specialised equipment like spectroscopy, which is exactly why certification (SGL, in our case) matters — it's the only reliable way to confirm origin. --- Silver Jewellery Q) Is 925 sterling silver good? Yes. 925 sterling silver is 92.5% pure silver combined with 7.5% other metals (usually copper) for strength — pure silver alone is too soft to hold its shape in jewellery. It's the global standard for quality silver jewellery, and what "925" stamped on a piece actually certifies. Q) Is your silver hallmarked? Yes — our jewellery is crafted in genuine 925 sterling silver, aligned with BIS's hallmarking standards, so you can wear it and gift it with confidence. Q) Does sterling silver tarnish? Yes, naturally, because the copper in the alloy reacts with air and moisture over time. This is normal and not damage — a soft cloth wipe restores the shine. It doesn't mean the silver is fake or low quality; even the finest sterling silver tarnishes without care. Q) How long does rhodium plating last? Typically 1 to 3 years with normal wear, though rings worn daily may show fading sooner (around 6–12 months) due to friction, while earrings and pendants tend to hold their plating longer. Once rhodium wears through, the metal beneath can tarnish again — a simple re-plating restores it. Q) Is sterling silver waterproof? It's water-resistant for everyday exposure — a quick hand wash or light rain won't harm it. But prolonged exposure to chlorine (pools), salt water, or harsh soaps can dull the finish over time, so we'd suggest removing it before swimming or heavy cleaning. Q) Can I wear sterling silver every day? Yes — it's designed for exactly that. With occasional cleaning and safe storage when not worn, 925 silver holds up well to daily wear, which is the entire idea behind our everyday collections. Q) Is silver jewellery suitable for sensitive skin? Generally, yes. Pure silver itself is hypoallergenic, though the small amount of copper in the 925 alloy can occasionally cause a reaction in those with very sensitive skin or nickel allergies. If you've reacted to silver before, look for rhodium-plated pieces, which add a barrier layer between the metal and your skin. Q) How do I care for my lab-grown diamond piece? Clean with a soft brush and mild soap water once a month, avoid perfumes or lotions directly on the piece, and store it separately so stones don't scratch each other. --- Price & Value Q) Why do similar-looking products have different prices? Two rings can look nearly identical and still be priced very differently — and the reason usually comes down to what you can't see: the diamond's certification (SGL/IGI-certified stones cost more to verify and grade), the actual carat weight and cut quality, the purity and weight of metal used, and whether the brand is backing the piece with a real buyback or exchange policy. A lower price with no certification and no backing isn't always a better deal — it's often a different product entirely. Q) Do lab-grown diamonds have resale value? Being honest here: lab-grown diamonds, like most diamonds bought for personal wear, aren't designed as financial investments — resale on the open market is typically a fraction of the purchase price, and this is true across the industry, not just for lab-grown stones. That said, Kashish offers a Lifetime Buyback on every piece of jewellery we sell, whether it's silver or diamond. Your purchase isn't a dead end — it holds real, defined value for as long as you own it. Q) Are lab-grown diamonds a good investment? Not in the traditional financial sense — no diamond really is. Think of a lab-grown diamond purchase the way you'd think of any beautiful, well-made object: the value is in wearing it, enjoying it, and paying an honest price for genuine quality — not in expecting it to appreciate. And with Kashish, you're not left without a safety net either: our Lifetime Buyback applies to every piece of jewellery we sell, silver or diamond, so your purchase isn't a dead end — it holds real, defined value for as long as you own it. Q) What is "Lifetime Buyback"? We'll buy back any Kashish piece — silver or diamond — at the prevailing rate for its value, for as long as you own it. Your jewellery isn't just an accessory. It holds real, defined value, not just sentimental weight. --- Orders, Delivery & Care Q) What if it doesn't fit, or I don't love it? 7-day easy returns, no awkward questions. If a ring doesn't fit, we'll help you exchange the size. Q) How long does delivery take? We dispatch your order within 1–2 days of purchase. Once dispatched, it reaches you in 5–7 days. If a piece is temporarily unavailable, we'll notify you regularly with updates until it ships — you're never left wondering. Q) Do you ship pan-India? Yes, free shipping across India on every order. Q) Do you offer Cash on Delivery? Absolutely — Cash on Delivery is available on all our orders, so you can pay comfortably once your piece arrives at your doorstep. Q) Do you offer customization or engraving? Yes. On every product page, right below the "Add to Cart" option, you'll find a customization note — reach out to our team via WhatsApp or call with what you'd like changed (engraving, sizing, small design tweaks), and we'll work it out with you directly. Q) What if my order arrives damaged or wrong? If your order arrives damaged, or you've received the wrong item, we'll exchange it at our cost — you don't pay anything, including return shipping. The one thing we need from you: an unboxing video, shared with us within 48 hours of delivery, showing the parcel being opened in one continuous, uncut recording with the issue (the damage, or the wrong product) clearly visible. This protects you and us, and it's the fastest way to get your exchange moving without back-and-forth. This is separate from our 7-day return policy, which is for when a piece simply isn't right for you — no damage or error required, just an honest change of mind. Q) What payment methods do you accept? All of them, really — UPI, debit and credit cards, net banking, and wallets, alongside Cash on Delivery for anyone who'd rather pay once the piece is in hand. Look for the Secure Payment badge on our site — every online payment is processed through a secure gateway. Q) Does it come gift-wrapped? Yes. On the last page before checkout, you'll see a small option for gift packing — select it, and for ₹50, we'll pack your piece as a gift, ready to hand over without you needing to do a thing. Q) How do I find my ring size at home? Check our Ring Size Guide — it takes under 2 minutes with things you already have at home.